dewanaga.com Casino & Sportsbook Data Care

This page describes what we collect when you use dewanaga.com and how we keep that data protected. We collect personal information only to operate your account, process your deposits and withdrawals, comply with local regulations, and improve our service. We do not sell your data to third parties, and we restrict access to payment information strictly to licensed processors.

Our privacy commitments apply to all users accessing dewanaga.com from supported jurisdictions—Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other regions where our service is legally available. We use encryption, secure servers, and regular security audits to ensure your information remains confidential. If you have questions about how we handle your data, you can contact our privacy team via email anytime.

This policy explains what information we collect, how we use it, who has access, your rights, and how long we retain your data on dewanaga.com.

Data Collection and Use on dewanaga.com

What We Collect When You Join dewanaga.com

When you create an account on dewanaga.com, we collect your full name, email address, phone number, date of birth, and KTP (Indonesian national ID) number. We also collect information about your chosen payment method—if you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account (mobile banking, local payment, online payment, e-wallet), we log which method you used and the transaction amount, but we do not store your full banking credentials. Your password is hashed server-side and never stored in plaintext.

As you use dewanaga.com, we collect your activity logs: which games you access, when you place bets, what odds you accepted, match outcomes you wagered on (Liga 1, Piala Indonesia, Champions League, Premier League, MotoGP, badminton, live casino, slots), and your betting history. We also collect your IP address, device type, browser version, and operating system for security and fraud detection. All of this data helps us operate our platform, detect unauthorized access, and comply with local regulations.

How We Use Your Data on dewanaga.com

We use your personal information to verify your identity (KYP process), process your deposits and withdrawals, settle your bets, and communicate with you about account changes or security alerts. We use your activity logs to detect fraud, unusual betting patterns, and potential account compromise. We analyze aggregated (non-personally-identifiable) data to understand which sports markets, live casino games, and slots are most popular, and we use this insight to improve our platform and add new markets during peak periods (Liga 1 seasons, international tournaments, Idul Fitri holidays).

We do not use your data for marketing purposes unless you explicitly opt in to promotional emails. We do not share your personal information with advertisers, data brokers, or third-party marketers. Your data is shared only with licensed payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet providers) to process your transactions, and with local regulators if legally required. Our payment processors sign strict data-handling agreements and are prohibited from using your data for any purpose other than transaction processing.

Cookies and Tracking on dewanaga.com

We use session cookies to keep you logged into your dewanaga.com account and to remember your language preference. These cookies expire when you close your browser or log out. We do not use third-party tracking cookies or allow external ad networks to track your activity on our platform. If you disable cookies, you will not be able to stay logged into your account, and some platform features may not function properly.

We do not use analytics tools that share your data with external companies. Our internal analytics record only aggregated, non-personally-identifiable information: how many users accessed a particular market, peak traffic times, and average session duration. Individual user behavior is never logged in a way that identifies you personally to any third party.

Your Rights and Data Retention

Your Rights on dewanaga.com

You have the right to access your personal data on dewanaga.com anytime by logging into your account and viewing your profile and transaction history. You can request corrections to your name, email, or phone number through your account settings or by contacting our support team. You have the right to request deletion of your account and associated personal data, subject to local law—if you request account deletion, we will remove your personal information but retain transaction records for seven years to comply with financial regulations.

You can opt out of promotional emails at any time by clicking the unsubscribe link in our emails or updating your preferences in your account settings. You can request a copy of all your data in machine-readable format by contacting our privacy team via email. We will compile and send your data within 15 business days. If you believe we have mishandled your data, you have the right to file a complaint with the relevant data-protection authority in your jurisdiction.

Data Retention and Security on dewanaga.com

We retain your personal information (name, email, phone, KTP) for as long as your account on dewanaga.com remains active. If you close your account, we retain this information for seven years to comply with financial and anti-money-laundering regulations. We retain transaction records (deposits, withdrawals, bets, settlements) indefinitely for audit and dispute-resolution purposes. Your password is hashed and cannot be recovered by anyone, including our staff.

We protect all data in transit using SSL/TLS encryption (at least 256-bit). Our servers use firewall protection, intrusion-detection systems, and regular security audits. We restrict access to your data to authorized staff only—support team members can see your account activity if you file a dispute, but they cannot see your password or full banking details. If we suffer a data breach, we will notify affected users within 72 hours and detail the information compromised and steps we have taken to remediate. Our services on dewanaga.com are available only where local law permits. Any disputes about how we handle your data are governed by the jurisdiction in which dewanaga.com maintains its primary operational base.